![]() I had gone into a Verizon store and told the Rep. My texts and calls were even horribly affected, internet search etc, SO PLEASE TELL ME HOW network problems mean water damage. was constantly running causing my phone to work harder. Except I had gone into a Verizon store after their latest system update horribly slowed all capabilities on my phone. ![]() This is EXACTLY what I'm dealing with right now. take a pic of your phone the day you send it back cover your self from this fraud. I was sent a new phone fantastic works great I send my old phone back.About a month ago I get a bill for 299.00 for waterdamage to the phone I sent back they sent a pic the picture clearly shows the usb port very corroded wires hanging out another pic of the back of a phone with my serial # on it,I immediately got on the phone with a Verizon rep who was very rude I finally hung up and called back spoke with a supervisor who felt bad for me but the pic is the evidence I requested a picture of the back of the phone showing the serial # and the damaged usb port he said that he would put in a request for another inspection with a picture and would contact me the following week.Never heard from him.I contacted coroporate the lady Martha was very nice said she would look in to the issue she called back today offering me half of the 299.00 I am furious my phone was not damaged in the least bit the the pic of the water damaged phone was so bad that phone would not even begin to charge I pled my case and finally had to accept the deal my other option don't pay phone gets shut off plus early termination fee of another 300.00.I have insurance would have gladly paid the 100.00 if my phone was damaged it was not and apparently once you send your phone in under warranty you void your right to use insurance B.S. I purchased an SIII in jan of this year in march I decided to finally download some pics,my computer would not recognize my device it would just charge I followed up on some forums tried all the suggestions nothing so I bring my phone to Verizon the person who helped me thought she could fix it she couldn't she said not a problem under warranty got them on the phone right then.
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